03 October 2023

A pet peeve

I swear I'm going to just plain stop doing business with companies that deliberately understaff their support departments to that a hold time of 30 min. or more, and, to add insult to injury, that deliberately play music so overvolumed and underbandwidthed for telephone that the result is actually painful distortion. They do this on purpose, I am convinced, to get people to hang up and give up. Oftentimes continuing to pay for some subscription service that has stopped working. But, oh, wait. I can't really stop doing business with companies doing this, can I? Because they all do it. Banks, insurance companies, mobile phone companies, cable companies, internet service providers, utilities, you name it. 

Just expressing my frustration. It really galls me, though, that it's become customary to treat customers as if their time was of no importance at all. My latest is Dropbox. I will be canceling out of an account I've had for more than ten years, because they are essentially incommunicado. Their support e mail fails to provide any real information, including even as to whether my disabled account is still being billed. I honestly think this kind of business practice needs to be illegal. If you want the privilege of using the Federally regulated banking system to collect money from American citizens, you should have to be available to communicate with, in a reasonable period of time, by means of public communication channels. Period, full stop, no ifs ands or buts. 

No comments:

Post a Comment

Gyromantic Informicon. Comments are not moderated. If you encounter a problem, please go to home page and follow directions to send me an e-mail.